SMS/MMS Policy

Effective Date: October 1, 2025

The Smile Method LLC — Gahanna & Columbus, Ohio

Purpose

The Smile Method LLC sends SMS/MMS text messages only to patients who provide express written consent. Messages support your care and practice operations.

Message Types

We send the following message types:

• Appointment confirmations
• Two-way patient support
• Customer support
• Notices
• Standard notifications
• Conversational messaging
• Other service-related messages

Message Frequency

Message frequency varies based on your interactions and appointments; you may receive multiple messages per appointment or inquiry, and up to 5 messages per week.

Rates & Support

Message & data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of treatment or purchase.

Opt-Out and Help Responses

• STOP confirmation: “You’re opted out of The Smile Method texts. No further messages will be sent.”
• HELP response: Provides support information and contact methods listed below.

Data Collection and Use

We collect your phone number and your consent solely to send SMS/MMS related to your care (the message types listed above). Consent is not a condition of treatment or purchase.

Data Sharing Policy

We do not share your phone number, consent information, or SMS/MMS interaction data with third parties for marketing purposes.

Data Transfer Restrictions

We do not transfer your personal or phone information to any external organizations under any circumstances, including with your consent.

Unauthorized Data Sharing Prevention

We implement strict internal controls and security measures to prevent unauthorized access, use, or sharing of your personal or phone information. Controls include role-based access, least-privilege permissions, audit logging, and periodic access reviews.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Smile Method from (614) 300-0748 regarding the message types listed above. Consent is not a condition of treatment or purchase. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at office@planforsmiles.com or (614) 300-0748. Phone opt-in information is never shared with third parties.

Description of message types: Appointment confirmations, two-way patient support, customer support, notices, standard notifications, conversational messaging, and other service-related messages.

Message frequency: Message frequency varies based on your interactions and appointments; you may receive multiple messages per appointment or inquiry, and up to 5 messages per week.

Contact Information

If you have questions or concerns about this policy or your data, please contact us at office@planforsmiles.com or (614) 300-0748. Contact form: https://thesmilemethodllc.com/contact/

Related Policies

Privacy Policy |
Cookie Policy |
HIPAA Notice of Privacy Practices (available in-office upon request)